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Engineering Support

 Back Channel Development Engineering Support Translation/Localization

 

 

The availability of solid, reliable engineering resources remains the essential element to the success of today’s manufacturers of technical products. From initial product development to ongoing customer support, timely engineering services remain important. Yet, these essential engineering resources often become quickly overextended when addressing the new opportunities that foreign markets bring to North American manufacturers.  For such cases, PRÉLUDE provides a full range of engineering services that can be tailored to the particular needs of the client manufacturer.

 

Local Technical Support

PRÉLUDE assures your excellence in customer support in international markets by providing a Technical Hotline service operating in the same business time-zone as your resellers and end-users. Our multi-lingual staff works daily with the resellers from across Europe, Africa and the Middle East assuring that they are effective as your first line of support to your end-users. We are there to provide your users direct technical support whenever needed as well.


 

Contract Development

PRÉLUDE provides added resources to your existing development staff. Depending upon your specific needs, we can generate code to create new device interfaces, customize your exiting product for a specific project requirement, or even create wholly new application modules. Our engineers and development resources are also available for Quality Assurance reporting as well as for beta site testing of new products.

 


 

Training Seminars

PRÉLUDE coordinates our resources with your engineering and support staff to provide training seminars for those international resellers dealing with your products. The seminars can be as extensive as needed and are typically conducted on-site for OEMs, or centralized in Paris when dealing with dealers and system integrators. We are also available for "spot" training of customers and resellers by meeting with them at their facilities or at trade shows throughout Europe, Africa and the Middle East.


 

 

 

 

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